Website forms

In simple words

Website forms is part of CRM & Sales. Enquiries from your website arrive as leads. You do not have to do anything for it to work — this guide shows you where to see it.

Where it fits in your work — Follow up. Notes, two-way messages and reminders keep every lead moving; stale ones are flagged.

Before you start

• You need to be signed in to your company's workspace. CRM & Sales appears in the Workspace dashboard and in the left menu when your role includes it.
• What you can see and change depends on your role. If a menu item or button is missing, ask your workspace owner to give your role access in Workspace → Users.
• Website forms belongs to Capture & analytics in CRM & Sales. Enquiries from your website arrive as leads.

How it works

1. 1

   Step 1

   Open CRM & Sales

   Sign in and open the CRM & Sales panel from your Workspace dashboard (or sign in to it directly). You see only what your role allows.

2. 2

   Step 2

   Nothing to set up

   Website forms works on its own. Enquiries from your website arrive as leads.

3. 3

   Step 3

   See it at work

   Open “Leads” in the left menu — the screen on the right is where its effect shows.

Tips

• You can use more than one filter together (Type, Stage) to see exactly the records you want.
• The search box accepts: Search this list…. Start typing and the list narrows down.
• Click a row to open that record and see all of its details.
• If you make a mistake, open the record again and correct it. Changes are recorded against your name so your team can see who did what.

Quick recap

Open CRM & Sales → Nothing to set up → See it at work

What it connects to

• Projects

  A won deal creates the client and the project's starting point.

• Finance

  Invoices are raised for won clients without re-entering their details.

• Website

  Website forms feed your CRM directly.

• Social Media

  Campaign results sit next to the leads they brought in.

What you will see on this screen

These are the parts of the CRM & Sales screen, exactly as they appear in the product.

Why use CRM & Sales

CRM & Sales replaces crm & lead management software, on the same login and the same data.

• No enquiry slips through — every lead has an owner and a due date
• Stale leads are flagged before they go cold
• See which campaigns actually bring revenue
• Won deals flow straight into clients and projects

Who uses CRM & Sales

• Sales & enquiry teams

  Work leads, log notes and follow up on time.

• Managers

  See pipeline health, stale leads and which campaigns bring revenue.

• HR & recruiters

  Track career applicants with status, notes and resumes.

• Marketing

  Measure campaign spend, attributed leads and ROI.

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