Help & Support · 6 features

Get help from AI first, people when you need them

An AI help assistant that knows the product, a searchable help center and a request desk with attachments and status tracking.
Get started free Request a demo
Help & Support — the real product, on its own artwork

6

features

1

automations out of the box

1 panel

replaces helpdesk tools

Every plan

free forever included

Overview

Help & Support in one page.

Get an answer from an AI that knows the screen you are on, and a clear path to a person when you need one.

“

The result

Answers in seconds and a clear path to a person when it matters.

Key capabilities

  • AI help chat that understands the screen you are on
  • Searchable help articles
  • Support requests with attachments
  • Status tracking and notifications

Replaces

Helpdesk & help-center tools

Best for

Every user · Administrators · Customer success

See every feature Read the guides
Help & Support — real screen of the product on a laptop

From start to finish

  1. 1Ask
  2. 2Search
  3. 3Escalate
  4. 4Follow

Why teams use it

What Help & Support gives you that separate tools don't.

It replaces helpdesk & help-center tools — as one panel inside the same platform, on the same login and the same data.

Answers in seconds from an AI that knows the screen you are on

A clear path to a person when it matters

Requests tracked with attachments and status

Help content searchable in the product

Who uses it

One panel, the right view for everyone.

People see and do only what their role allows, so each person gets a screen that fits their job.

Every user

Ask the assistant or search the help center.

Administrators

Send requests — questions, problems, ideas, feedback — with attachments.

Customer success

Track every request and reply.

How it works

From start to finish, step by step.

Get an answer from an AI that knows the screen you are on, and a clear path to a person when you need one.

  1. 1

    Step 01

    Ask

    The help assistant answers from the official help content.

  2. 2

    Step 02

    Search

    The help center has searchable guides and troubleshooting.

  3. 3

    Step 03

    Escalate

    Turn the conversation into a request in one click.

  4. 4

    Step 04

    Follow

    Status, replies and notifications on every request.

6 features

Every Help & Support feature, explained.

Grouped the way the panel's own menu groups them. All of it is included in every plan.

Get help

3 features

Help assistant

AI that knows the screen you are on

Help center

Searchable articles

Turn a chat into a request

One click from conversation to ticket

Support desk

3 features

New request

Question, problem, idea or feedback — with attachments

My requests

Status tracking and replies

Notifications

Told when we reply

Runs automatically

Help & Support works while you don't.

These happen on their own — notifications, reminders and hand-offs to other panels. Every run is logged, and you can pause any workflow.

Create a request directly from an AI conversation

Build your own in Workspace → Automations.

Connected panels

Nothing is re-typed. Everything is connected.

Help & Support shares one database with every other panel, so work moves between teams on its own.

Screens

Help & Support, exactly as your team sees it.

Real, full-resolution screens of the live product, captured in a demo workspace with sample data.

Help & Support dashboard — real screen of the product on a laptop
Previous panelClient & Student PortalNext panelPublic Website

Run Help & Support — and every other panel — free.

Every panel and every feature is included in every plan, starting free forever for one person.

Get started free Request a demo
Free forever for one personNo card neededEvery panel and feature included

FAQs

Questions, answered.

Still deciding? These are the things people ask before they start.

What can I ask the AI?

Anything about your business data in plain language — for example overdue invoices, leads by source, who is on leave or which projects are late. It answers with text, a table or a chart and shows how it calculated the answer.

Can the AI change my data?

No. Questions are answered with read-only queries, and the AI only uses data the person asking is allowed to see.

Do I need to write code to automate things?

No. Workflows are built from a trigger, optional conditions and actions on a settings screen, starting from ready-made templates.

Can I build an AI assistant on my own documents?

Yes. Create a bot with your instructions and knowledge files, choose who can use it, and track its usage and cost.

Can AI answer my website visitors?

Yes. The website chatbot answers from a knowledge base you control, and Conversation AI adds voice. Every conversation is logged for review.

All FAQs