Acknowledgement tracking

In simple words

Acknowledgement tracking is part of SOPs & Policies. Know who has read what. This guide takes you through it in 7 short steps.

Where it fits in your work — Acknowledge. People read and acknowledge; overdue acknowledgements escalate.

Before you start

• You need to be signed in to your company's workspace. SOPs & Policies appears in the Workspace dashboard and in the left menu when your role includes it.
• What you can see and change depends on your role. If a menu item or button is missing, ask your workspace owner to give your role access in Workspace → Users.
• Acknowledgement tracking belongs to Compliance in SOPs & Policies. Know who has read what.

Step by step

1. 1

   Step 1

   Open SOPs & Policies

   Sign in and open the SOPs & Policies panel from your Workspace dashboard (or sign in to it directly). You see only what your role allows.

2. 2

   Step 2

   Open “Compliance”

   In the left menu of SOPs & Policies, open the page called “Compliance” (some pages sit inside a menu group — click the group to expand it).

3. 3

   Step 3

   Find what you need

   Type in the search box (“Search this list…”) to find a record quickly.

4. 4

   Step 4

   Narrow the list

   Use these filters to see only what you want:

   • Search
   • SOPs
   • Assigned
   • Rate
5. 5

   Step 5

   Read the list

   Each row shows:

   • Department
   • SOPs
   • Assigned
   • Overdue
   • Rate
   • Person
   • SOP
   • Due
   • Late
   • Pending
   • Status
   • Review
   • Expiry
6. 6

   Step 6

   Other actions on this screen

   You will also see these buttons:

   • Department CSV
   • Acknowledgements Excel
7. 7

   Step 7

   Done

   Know who has read what.

Tips

• You can use more than one filter together (SOPs, Assigned, Rate) to see exactly the records you want.
• The search box accepts: Search this list…. Start typing and the list narrows down.
• Click a row to open that record and see all of its details.
• If you make a mistake, open the record again and correct it. Changes are recorded against your name so your team can see who did what.

Quick recap

Open SOPs & Policies → Open “Compliance” → Find what you need → Narrow the list → Read the list → Other actions on this screen → Done

What it connects to

• HR & Payroll

  New joiners receive their procedures.

• Legal & Documents

  Policies that need signatures.

• Team Chat

  Notify people of new or updated procedures.

What you will see on this screen

These are the parts of the Compliance screen, exactly as they appear in the product.

Why use SOPs & Policies

SOPs & Policies replaces sop & policy management tools, on the same login and the same data.

• One current way of working — versioned and owned
• Prove who has read and acknowledged each procedure
• Faster onboarding with assigned procedures
• Reviews never lapse — reminders go out automatically

Who uses SOPs & Policies

• Process owners

  Create and maintain procedures with versions and review dates.

• Managers

  Assign procedures to people, teams or departments.

• Employees

  Read what is assigned and acknowledge it.

• Compliance & audit

  Check acknowledgement and review reports.

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