SelfRun ResolveIQ · Support desk

Request details and replies

Open a request to read updates and respond to the support team

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SelfRun ResolveIQ — real screen of the product on a laptop

3 simple stepsWith the real screen

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In simple words

Request details and replies is part of SelfRun ResolveIQ. Open a request to read updates and respond to the support team. This guide takes you through it in 3 short steps.

Where it fits in your work — Escalate. Turn the conversation into a request in one click.

Before you start

You need to be signed in to your company's workspace. SelfRun ResolveIQ appears in the Workspace dashboard and in the left menu when your role includes it.
What you can see and change depends on your role. If a menu item or button is missing, ask your workspace owner to give your role access in Workspace → Users.
Request details and replies belongs to Support desk in SelfRun ResolveIQ. Open a request to read updates and respond to the support team.

Step by step

1
Step 1
Open SelfRun ResolveIQ
Sign in and open the SelfRun ResolveIQ product from your Workspace dashboard (or sign in to it directly). You see only what your role allows.
2
Step 2
Open Request details and replies
The mapped screen route is /resolveiq/requests/:id. Open the relevant record first, then use the available action to reach this screen.
3
Step 3
Use Request details and replies
Open a request to read updates and respond to the support team. The exact actions shown can depend on your role and the records available in your workspace.

Quick recap

Open SelfRun ResolveIQ → Open Request details and replies → Use Request details and replies

What it connects to

SelfRun CommandOS
Help from every product's header.
SelfRun AgentOS
AI answers grounded in your own content.

Why use SelfRun ResolveIQ

SelfRun ResolveIQ replaces helpdesk & help-center tools and runs independently with its own sign-in and database.

Answers in seconds from an AI that knows the screen you are on
A clear path to a person when it matters
Requests tracked with attachments and status
Help content searchable in the product

Who uses SelfRun ResolveIQ

Every user
Ask the assistant or search the help center.
Administrators
Send requests — questions, problems, ideas, feedback — with attachments.
Customer success
Track every request and reply.

More in Support desk

New request

Question, problem, idea or feedback — with attachments

My requests

Search requests by title or number, filter by status, and follow replies

Reopen resolved requests

Replying to a resolved request reopens it for follow-up

Help article

Open an individual article from the searchable help center

Notifications

Told when we reply

Previous guideMy requests Next guideReopen resolved requests

All SelfRun ResolveIQ guides

FAQs

Common questions.

About Request details and replies and SelfRun ResolveIQ.

I cannot see Request details and replies in the menu.

Your role may not include it. Ask your workspace owner to open Workspace → Users and give your role access to SelfRun ResolveIQ.

Can I do this on my phone?

Yes. SelfRun AI works in the browser on any device and can be installed as an app on Android, iOS and desktop, with the same screens and the same data.

Does this cost extra?

No. Request details and replies comes with the SelfRun ResolveIQ product, and every product is included in every plan.

What is SelfRun AI?

SelfRun AI is a cloud platform that brings your sales, HR, finance, projects, procurement, training, documents, website and team communication into one system, with AI and workflow automation running through all of it.

Do I need to use every module?

No. Each plan includes a set of modules and you switch on only what you need during setup. You can turn modules on or off later from your workspace settings.

Is there a free plan?

Yes. The Free plan is free forever and includes every product and every feature — no card needed. Paid plans add more people and bigger storage, AI, email and voice allowances.

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