SelfRun ResolveIQ · Get help

Turn a chat into a request

One click from conversation to ticket

Start the steps All SelfRun ResolveIQ guides

SelfRun ResolveIQ — real screen of the product on a laptop

4 simple stepsWith the real screen

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SelfRun ResolveIQ — Turn a chat into a request: the real screen — The real screen used in this guide.

In simple words

Turn a chat into a request is part of SelfRun ResolveIQ. One click from conversation to ticket. This guide takes you through it in 4 short steps.

Where it fits in your work — Ask. The help assistant answers from the official help content.

Before you start

You need to be signed in to your company's workspace. SelfRun ResolveIQ appears in the Workspace dashboard and in the left menu when your role includes it.
What you can see and change depends on your role. If a menu item or button is missing, ask your workspace owner to give your role access in Workspace → Users.
Turn a chat into a request belongs to Get help in SelfRun ResolveIQ. One click from conversation to ticket.

Step by step

1
Step 1
Open SelfRun ResolveIQ
Sign in and open the SelfRun ResolveIQ product from your Workspace dashboard (or sign in to it directly). You see only what your role allows.
2
Step 2
Open “Help Assistant”
In the left menu, click “Help Assistant”. The “Help Assistant” screen opens.
3
Step 3
Find what you need
Type in the search box (“Ask how to do something…”) to find a record quickly.
4
Step 4
Done
One click from conversation to ticket.

Tips

The search box accepts: Ask how to do something…. Start typing and the list narrows down.
If you make a mistake, open the record again and correct it. Changes are recorded against your name so your team can see who did what.

Quick recap

Open SelfRun ResolveIQ → Open “Help Assistant” → Find what you need → Done

What it connects to

SelfRun CommandOS
Help from every product's header.
SelfRun AgentOS
AI answers grounded in your own content.

What you will see on this screen

These are the parts of the Help Assistant screen, exactly as they appear in the product.

Search and filters

Ask how to do something…

Why use SelfRun ResolveIQ

SelfRun ResolveIQ replaces helpdesk & help-center tools and runs independently with its own sign-in and database.

Answers in seconds from an AI that knows the screen you are on
A clear path to a person when it matters
Requests tracked with attachments and status
Help content searchable in the product

Who uses SelfRun ResolveIQ

Every user
Ask the assistant or search the help center.
Administrators
Send requests — questions, problems, ideas, feedback — with attachments.
Customer success
Track every request and reply.

More in Get help

Help assistant

AI that knows the screen you are on

Help center

Searchable articles

Previous guideHelp center Next guideNew request

All SelfRun ResolveIQ guides

FAQs

Common questions.

About Turn a chat into a request and SelfRun ResolveIQ.

I cannot see Turn a chat into a request in the menu.

Your role may not include it. Ask your workspace owner to open Workspace → Users and give your role access to SelfRun ResolveIQ.

Can I do this on my phone?

Yes. SelfRun AI works in the browser on any device and can be installed as an app on Android, iOS and desktop, with the same screens and the same data.

Does this cost extra?

No. Turn a chat into a request comes with the SelfRun ResolveIQ product, and every product is included in every plan.

What is SelfRun AI?

SelfRun AI is a cloud platform that brings your sales, HR, finance, projects, procurement, training, documents, website and team communication into one system, with AI and workflow automation running through all of it.

Do I need to use every module?

No. Each plan includes a set of modules and you switch on only what you need during setup. You can turn modules on or off later from your workspace settings.

Is there a free plan?

Yes. The Free plan is free forever and includes every product and every feature — no card needed. Paid plans add more people and bigger storage, AI, email and voice allowances.

All FAQs

Before you start

You need to be signed in to your company's workspace. SelfRun ResolveIQ appears in the Workspace dashboard and in the left menu when your role includes it.

What you can see and change depends on your role. If a menu item or button is missing, ask your workspace owner to give your role access in Workspace → Users.

Turn a chat into a request belongs to Get help in SelfRun ResolveIQ. One click from conversation to ticket.

Step by step

Step 1

Open SelfRun ResolveIQ

Sign in and open the SelfRun ResolveIQ product from your Workspace dashboard (or sign in to it directly). You see only what your role allows.

Step 2

Open “Help Assistant”

In the left menu, click “Help Assistant”. The “Help Assistant” screen opens.

Step 3

Find what you need

Type in the search box (“Ask how to do something…”) to find a record quickly.

Step 4

Done

One click from conversation to ticket.