Grievance Redressal

Appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and section 13 of the Digital Personal Data Protection Act, 2023.

• Email: privacy@selfrunbusiness.com
• Response: we acknowledge every complaint within 24 hours and resolve it within 15 days, and in any case within 30 days.

• The service, a bill, a refund or a cancellation.
• How your personal data is collected, used, shared or kept, or a right you asked to use.
• Content on the service that you think is unlawful or that violates your rights, including content that exposes your private areas or is an impersonation of you; for this kind of complaint we act within 24 hours as the Intermediary Rules require.
• Anything else about how we have treated you.

• Email the Grievance Officer, or use the Your Data Rights and Requests form for privacy requests, or open a request in Help & Support for billing and service questions.
• Give your name, your workspace address or the email you registered with, what happened, any invoice or reference number, and what you want us to do.
• You do not need a lawyer, and it costs nothing.

• Acknowledgement within 24 hours, with a reference number.
• We look into it, and may ask you for more details or proof of identity.
• We give you a reasoned answer and fix what is wrong within 15 days and in any case within 30 days; where we cannot, we tell you why and what else you can do.
• Complaints and answers are recorded for three years.

• Personal data: the Data Protection Board of India, once you have used this process, as the Digital Personal Data Protection Act, 2023 provides.
• Consumers: the National Consumer Helpline (1915, or consumerhelpline.gov.in), and the consumer commission through e-Daakhil (edaakhil.nic.in), under the Consumer Protection Act, 2019.
• Online content: the Grievance Appellate Committee, where the Intermediary Rules provide for it, and the courts.
• Cyber security incidents and cyber crime: CERT-In (incident@cert-in.org.in) and the National Cyber Crime Reporting Portal (cybercrime.gov.in), 1930.
• Disputes under our contract: the process in the Terms of Service.